保持专业、有礼、可靠是很重要的。因此,当你需要休假并且不打算随时回复邮件 E-mail 时,记得设置专业的「外出自动回复电邮讯息(Out-of-office autoresponder email messages)」。启动这个功能后,每当有人发电邮给你,系统都会自动回复对方。假若没有设置任何自动回复就离开办公室,那么,会让发送电邮给你的人感到被忽略,并认为你不可靠。
写专业的自动回复邮件其实不难,只要记住以下三部曲便可:
Step One:开场白—礼貌地打招呼
● Thank you for your email.
(谢谢您的来信。)
● Thank you for your message.
(谢谢您的消息。)
● You have reached the mailbox of Bruce Chan.
(你已寄件给Bruce Chan。)
Step Two:告知对方自己暂时不在、明确表示自己何时回来,以及有急事的话怎么处理
编辑搜图
请点击输入图片描述
● I am currently out of the office with limited access to email.
(我目前不在,不方便使用邮件。)
● I will be back on Oct. 10, 2024. Please refer all urgent matters to Ms. Yanny Yip at the following email address [yannyyip@abcmail.com].
(我将于2024年10月10日回来。有急事请找叶小姐,她的邮件是[yannyyip@abcmail.com]。)
● I am out of the office due to illness. I expect to return on 10 Oct and will get back to you at that time.
(我现在因病不在办公室。我预料于十月十日回到办公室,届时将回覆你。)
● I will be out of the office from 10 Oct until 13 Oct.
(我将于十月十日至十月十三日不在办公室。)
● I am currently out of the office, with no email access. I will be returning on 16 Oct.
(我现在不在办公室,不能连接电邮。我将于十月十六日回到办公室。)
● Our office is closed today due to statutory holiday. I will be back in the office tomorrow and will reply to your email as soon as possible.
(因法定假期我们公司今天不营业,我明天进办公室会尽快回复您的讯息。)
编辑搜图
请点击输入图片描述
● I am out of town with limited internet access. I will be back on 16 Oct.
(我现时不在香港,只有有限度的网络连接。我将于十月十六日回到办公室。)
● Please refer all urgent matters to Judy at judy.lo@abcmail.com.
(请将紧急事宜转交至Judy [judy.lo@abcmail.com]。)
● I am out of town until 10 Oct I am only able to check email sporadically.
(现时直到十月十日,我都不在香港,只能间中检查电邮。)
● For urgent matters, please contact me on my cell phone at XXXX-XXXX.
如您需要紧急协助,请致电我的手提电话XXXXXXXX。
● I will reply to your email after I return.
我回来后会回复你的电邮。
● I am out of the office attending a meeting today and may be slow to respond.
(我今天要出席会议并且不在办公室,回覆可能会较慢。)
● I am at XXX Event until 10 Oct and may be slow to reply.
(我直到十月十日都在出席XXX活动,回覆可能会较慢。)
● If you need immediate assistance please contact Judy at judy.lo@abcmail.com.
(如您需要即时协助,请发电邮到judy.lo@abcmail.com与Judy联络。)
Step Three:结尾—简单的sign off
编辑搜图
请点击输入图片描述
最后,记得写下款(Best regards)及您的名字。
● Regards, (your name)
● Kind regards, (your name)
● Thank you for your message. Best regards, (your name)
三大范例:
范例一:
[Your Greeting]
I will be out of the office from Oct. 1, 2024 until Oct. 7, 2024.
If you need immediate assistance, please contact Charlie Tong.
Kindest Regards,
[Your Name]
范例二:
I will be out of town from Oct. 1, 2024 until Oct. 7, 2024.
If you need immediate assistance during my absence, please contact Charmaine Wong at abc@abcmail.com. Otherwise, I will respond to your emails as soon as possible upon my return.
Respectful Regards,
范例三:
Thanks for your email. I will be away from Oct. 1, 2024 until Oct. 7, 2024, and will have very limited or no access to my email.
For immediate assistance please contact me on my cell phone at 9123-9123.
Respectfully,